Autoxloo.co.za Dealer Management Solutions is looking for product specialist and customer support associated. This individual will be responsible for the quality assurance of the software through development, testing and deployment for consistency, accuracy, and overall performance and other test-related deliverables. The successful candidate must be a self-starter able to perform with minimal supervision. EXCELLENT English is a MUST.

RESPONSIBILITIES:

• Monitor bug resolution efforts and track successes;
• Serve as an domain expert on the product for the organization, train associates and customer service representatives to assist in optimizing sales and customer satisfaction;
• Perform quality assurance for new software development systems and applications;
• Investigate customer problems referred by technical support;
• Develop and document software test plans and test cases;
• Reporting test and work status to management and project teams;
• Provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements;
• Accompanying sales professionals to client meetings to sell the product, and understanding the customers’ needs and the product’s future direction.

EXPERIENCE AND SKILLS NEEDED:

• Must be fluent in comprehension, reading and writing of the English Language. Other languages such as Spanish, French and Malaysian are of benefit.
• Identify software problems reacting quickly and effectively to resolve them;
• Determination to reach challenging goals and create business opportunities;
• Strong result oriented mindset;
• Good working knowledge in MS Office applications.
• A good understanding of the software development life cycle;
• Familiarity with testing methodologies and documentations;
• Good communications and consultancy skills;
• The ability to work under pressure and to tight deadlines;
• Must possess analytical and problem solving skills;
• Proven team player with strong interpersonal skills possessing a demonstrated ability to handle multiple projects with varying priorities.

The candidate must be able to work in the office or from home. Requirements for working from home are: High Speed Internet (3G or 4G with 5-10 Mbps upload and download speeds). As well it will be necessary to have a headset (headphones and microphone) and camera to support video calls capability.

Work hours: Monday To Friday, 09h00 – 18h00. (Willing to work shift hours to support North American operational time zones)

If you are looking for a career in an expanding field of Automotive Software then please forward your Resume or CV. Please, include your Skype ID number. Suitable candidates will be contacted within 7 days to arrange an online interview.

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